Account deletion
Customers may request to delete their accounts at any time.
Two ways to delete your account
In-app (preferred)
To delete your account directly from the app: open Chaven> go to Settings > Account >Delete Account > follow prompts. Your account and data will be permanently deleted within 30 calendar days of receiving your deletion request.
We may need to verify your identity before proceeding and will notify you when deletion is complete.
Email request
If you no longer have access to the app, you may request account deletion by emailing support@chavenhouse.com with the subject line "Account Deletion Request" and the email address associated with your account.
What gets deleted
Information that will be deleted: profile information, health data, caregiver connections, subscription history, and emergency QR code data, bills, and passwords & login information.
What is retained and why
Certain records may be retained where required or permitted by law for specific purposes, as described in our Privacy Policy.
Contact us
Questions pertaining to account deletion may be directed to support@chavenhouse.com.