Welcome to Chaven. Protecting your privacy is one of our highest priorities. This Privacy Policy explains how Chaven collects, uses, stores, shares, and protects your information when you use our mobile application, website, and related services (“Services”).

By using Chaven, you acknowledge that you have read and understood this Privacy Policy.

Chaven is a digital platform designed to help individuals organize important life information, including medication management, caregiver collaboration, document storage, and educational resources.

If you have questions about this Privacy Policy, please contact:

Chaven by Chaven House LLC

Email: support@chavenhouse.com

Website: https://www.chavenhouse.com

Depending on how you use Chaven, we may collect:

· Name

· Email address

· Password (stored only as a secure hash; never in plain text)

· Account preferences

You may choose to provide:

· Date of birth

· Emergency contacts

· Preferred language

· Notification preferences

If you choose to use these features, Chaven may store information such as:

· Medication names

· Dosage schedules

· Reminder settings

· Healthcare providers

· Appointment information

· Caregiver permissions

· Insurance-related information you voluntarily provide

· Notes you create

Chaven is designed to organize information you choose to provide. It is not intended to replace your healthcare providers or medical records.

You may upload documents such as:

· Wills

· Trusts

· Insurance documents

· Advance directives

· Other personal records

These documents remain under your control and are stored using security controls designed to protect them.

To help operate and secure the Services, Chaven may automatically collect:

· Device type

· Operating system

· Application version

· IP address

· Login history

· Crash reports

· Security logs

· Diagnostic information

We use this information to improve reliability, troubleshoot issues, and protect against fraud or misuse.

We use your information to:

· Provide Chaven services

· Authenticate users

· Send medication reminders

· Manage caregiver permissions

· Store your uploaded documents

· Improve application performance

· Detect and prevent fraud

· Protect our systems

· Respond to customer support requests

· Comply with legal obligations

We do not sell your personal information.

Certain Chaven features use artificial intelligence to help analyze information and provide educational assistance.

AI-generated responses:

· Are intended to assist users.

· May not always be complete or accurate.

· Should not replace medical, legal, financial, or professional advice.

Users remain responsible for decisions made using AI-assisted information.

You control whether caregiver access is granted.

Only caregivers you authorize may access information you explicitly choose to share.

You may modify or revoke caregiver permissions at any time.

Chaven uses administrative, technical, and organizational safeguards designed to protect your information, including:

· Encryption in transit

· Encryption at rest

· Authentication controls

· Access controls

· Security monitoring

· Secure software development practices

· Incident response procedures

No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We may share information only when necessary to:

· Provide the Services

· Process information through trusted service providers acting on our behalf

· Comply with applicable law

· Protect the rights, safety, or security of our users or Chaven

· Respond to lawful requests from governmental authorities

We do not sell personal information to third parties.

Chaven uses carefully selected third-party providers to help operate the Services.

These providers may include cloud hosting, database services, authentication providers, email delivery services, analytics providers, payment processors (if applicable), and AI service providers.

These providers receive only the information reasonably necessary to perform their services and are expected to safeguard that information.

We retain information only for as long as reasonably necessary to:

· Provide the Services

· Support your account

· Meet legal obligations

· Protect our business

· Resolve disputes

If you request account deletion, your active account information will be deleted within a reasonable period, subject to legal obligations and normal backup processes.

Subject to applicable law, you may request to:

· Access your personal information

· Correct inaccurate information

· Delete your account

· Export available account information

· Modify caregiver permissions

· Update notification preferences

We may verify your identity before processing certain requests.

Chaven is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18 without appropriate legal authorization.

If Chaven becomes available outside the United States, information may be processed in jurisdictions where Chaven or its service providers operate.

We will implement appropriate safeguards where required by applicable law.

We may update this Privacy Policy from time to time.

If material changes are made, we will update the effective date and, where appropriate, provide additional notice through the Services or by email.

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Chaven House LLC

Email: support@chavenhouse.com

Website: https://www.chavenhouse.com